Movie Downloads On Demand - Download Movies and Download Videos

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Frequently Asked Questions

TotalVid Help

• How long is the free trial?

• How many videos do I get per month?

• How long can I view the videos?

• When will I be billed?

• How do I contact customer service?

• What are the benefits of being a subscription member?

• Can I set-up more than one subscription account?

• How do I cancel my subscription?

• What are the terms and conditions of service?

• What if I need to change my billing information?

• Why do you need my credit card information?

• Can I copy my video to CD/DVD?

• Are permanent downloads included with the TotalVid subscription service?

• How much do permanent downloads cost?

• How do I update the DRM on my Windows Media Player?

• Why does the Player stop playing in full-screen mode?

• Why doesn't my video appear unless I maximize the window, put another window in front of it, or something similar?

• I can no longer access my protected content. What should I do?

• Why do I get an error message that the licenses for my media files are corrupted or not valid?

• When I try to download the Player security upgrade, I get a message about a

• I was trying to play a file and I was prompted to download a new version of the Player. Why?

• How do I stop the Player from acting as if I'm always offline (or returning error codes 0xCOOD1126 or 0xC00D11B3)?

• Can I advance video one frame at a time while viewing it in the Player?

• How do I stop video from flickering?

• Do I need to install any special codecs to play Windows Media Audio and Video files?

• Why did I get a Direct Show Filter Graph error when I tried to play my video?

• What can I do about video problems, such as if green or pink lines appear on the video, flickering or choppy video, the Player stops responding when playing video, and so on?

• What are the minimum system requirements?

• I’m a non-Windows XP/Vista user, can I watch TotalVid videos on my computer?

• After I download a video, how long can I view it on my computer?

• This is my first time downloading videos. How does it work?

• How do I backup and restore my licenses in Windows Media Player 10?

• Can I burn my downloaded movie to CD/DVD and watch on my TV?

• Can I share my video with a friend or view it on another computer?

• When I try to play my video, I get a message stating, 'We are sorry, the license for the video has already been delivered.' What does that mean?

• What should I do if I can't get past the "Checking Your System" page?

• This is my first time downloading videos. How does it work?

• Does totalvid require a subscription?

• How long does it take to download a video?

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• I’m being asked to select a format. Which should I choose?

• Where does the video go on my computer when I download the file?

• What types of videos does TotalVid carry?

• Can I change the size of the video during playback?

• Will I receive these videos in the mail?

• When I try to play one of my video files, I can hear the audio, but I don’t see video.

• Why do I receive an error message stating that my licenses are either corrupted or not valid when I try to play a file?

• What can I do about video problems (such as if green or pink lines appear on the video, flickering or choppy video, the Player stops responding when playing video, and so on)?

• Why doesn't my video appear unless I maximize the window, put another window in front of it, or something similar?

• I downloaded the video and can't find it on my computer.

• I keep getting a message telling me to upgrade my Windows Media Player, but I already have upgraded to Windows Media Player 10.

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• I can't hear the audio on my video download

• When I try to download a codec, I get a message saying that my security settings don't allow the codec to be installed. How can I fix this?

• How do I cancel my subscription?

• Where can I view my account information?

• What should I do if I forgot my password?

• Where can I see my subscription information including my next bill date?

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• I’ve lost or deleted one of my video files. Is there a way to re-download the video?

• What should I do if I can't log in?

• How do I update my email address?

• How can I remove myself from your email list?

• How can I delete items from my check out cart?

• Feedback

• Sell your video on TotalVid

• Questions about a DVD or VHS order

• Billing questions

• Request a video

• Technical support

• Can I hook my PC up to my TV?

• What payment methods are accepted on TotalVid?

• Why am I being asked for Credit Card Verification?

• Why do I see temporary authorization charges or multiple charges on my credit card statement?

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• What should I do if my credit card was declined?

• Will I incur foreign currency charges from my bank?

• How can I access my PayPal account?

• How much is shipping on DVD/VHS purchases?

• How long will it take to receive my DVD/VHS order?

• Do you ship outside the United States?

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Top 5 Frequently Asked Questions

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